TrustCaller applies a zero-tolerance approach to fraudulent or abusive telecom traffic. This policy outlines the standards, detection methods, and enforcement actions we apply to protect the platform, our carriers, partners, and clients — and sets out the responsibilities every client accepts by routing traffic through the Platform.
Clause 01Introduction
Policy Purpose
TrustCaller enforces a strict anti-fraud and traffic quality policy to maintain the integrity of its premium number routing infrastructure, protect upstream carrier relationships, and ensure fair and accurate revenue distribution to all platform users.
Scope of Application
This policy applies to all traffic routed through the TrustCaller platform, all registered user accounts, all allocated number ranges, and all revenue generated or claimed through the service. It applies from the moment of account creation and remains in effect after account closure for any pending investigations.
Clause 02What Is Considered Fraudulent Traffic
Artificially Generated Traffic
Calls generated by automated dialers, bots, scripts, or any system designed to inflate call volume or duration without genuine end-user participation. This includes traffic pumping, loop traffic, and call flooding directed at allocated numbers.
Self-Generated & Incentivized Traffic
Calls originated by the account holder or their associates to their own allocated numbers. Incentivized traffic — where callers are paid, rewarded, or coerced into placing calls — is prohibited unless explicitly authorized in writing by TrustCaller.
Manipulated Call Durations
Any technique used to artificially extend or manipulate call duration, including silent calls held open, audio loops, or systems that prevent normal call termination by the calling party.
Invalid End-User Activity
Traffic that does not originate from genuine, voluntary telephone calls made by real end users through legitimate telecommunications infrastructure. This includes calls routed through hacked PBX systems, unauthorized SIM gateways, or stolen credentials.
Clause 03Traffic Monitoring
Real-Time Monitoring
All traffic routed through the TrustCaller platform is subject to real-time monitoring. This includes automated analysis of call volume, duration, origination patterns, and routing behavior as calls are processed.
Post-Event Analysis
TrustCaller performs post-event analysis of call detail records (CDRs) to assess traffic quality, routing integrity, billing accuracy, and compliance with this policy. Analysis may be triggered automatically or by carrier/partner reports.
Clause 04Detection Methods
Volume & Pattern Analysis
Unusual volume spikes, abnormal call duration distributions, repetitive calling patterns from the same origination sources, and sudden changes in traffic profile that deviate from established baselines for the account or number range.
Routing & Destination Analysis
Destination anomalies, routing irregularities, traffic concentrated on specific number ranges without legitimate business justification, and patterns inconsistent with the geographic or operational profile of the originating network.
Revenue Concentration
Suspicious concentration of revenue on specific accounts, number ranges, or time periods that is inconsistent with normal platform usage patterns or that correlates with known fraud indicators reported by carriers.
Behavioral Indicators
Behavior inconsistent with genuine user traffic, including identical call durations across multiple calls, calls originating and terminating within the same network without transit, and traffic that matches known fraud signatures maintained by TrustCaller and its carrier partners.
Clause 05Enforcement Actions
Immediate Actions
TrustCaller may, at its sole discretion and without prior notice: block specific traffic sources, suspend individual numbers or entire number ranges, restrict account functionality, and withhold revenue pending investigation.
Account-Level Actions
For confirmed or serious violations, TrustCaller may: suspend or permanently terminate user accounts, reverse pending or scheduled payouts, reclaim revenue already disbursed for traffic later determined to be fraudulent, and request additional identity or business verification.
Escalation
In cases involving suspected criminal activity, TrustCaller may report findings to relevant law enforcement agencies, telecommunications regulatory authorities, and industry fraud prevention bodies without prior notification to the account holder.
Sole Discretion
All enforcement decisions are made at TrustCaller's sole discretion based on available evidence, carrier reports, and platform analysis. TrustCaller is not obligated to disclose specific detection methods, evidence details, or investigation procedures.
Clause 06Payment Impact
Non-Payable Traffic
Traffic determined to be fraudulent, artificial, or in violation of this policy is not payable. Such traffic will be excluded from billing calculations and revenue reports. TrustCaller's fraud determination is the controlling factor in payout eligibility.
Payment Delays & Reversals
Payments may be delayed pending the outcome of fraud investigations. Revenue previously credited for traffic later determined to be invalid may be reversed from the user's balance or deducted from future payouts.
Clause 07Client Responsibilities
Lawful Use
Clients must use the platform in compliance with all applicable telecommunications laws and regulations. Clients are responsible for the legitimacy of all traffic routed to their allocated numbers, regardless of the origination source.
Traffic Source Monitoring
Clients must monitor their own traffic sources and take reasonable measures to prevent abuse of their assigned numbers. Clients must promptly report any suspicious activity on their account to TrustCaller support.
Cooperation
Clients must cooperate fully with TrustCaller fraud investigations, including providing accurate information about traffic sources, campaign details, business relationships, and compliance evidence when requested.
Accurate Information
Clients must provide truthful and complete account registration information, maintain accurate contact details, and update their profile promptly when information changes. False or misleading information is grounds for immediate account termination.
Clause 08Investigations
Investigation Process
TrustCaller may initiate investigations based on automated alerts, carrier reports, partner notifications, or manual review. Investigations may involve analysis of CDRs, traffic patterns, account activity, and cross-referencing with known fraud databases.
Information Requests
During an investigation, TrustCaller may request supporting documentation from the client, including traffic source explanations, campaign descriptions, business relationship details, and evidence of compliance with applicable regulations. Failure to respond within the requested timeframe may result in enforcement action.
Clause 09Carrier & Partner Cooperation
Information Sharing
TrustCaller may share fraud-related information — including traffic data, account details, and investigation findings — with upstream telecommunications carriers, routing partners, payment processors, and industry fraud prevention organizations as necessary to prevent, detect, or respond to fraudulent activity.
Regulatory Authorities
Where required by law or where TrustCaller determines it is necessary to protect the integrity of telecommunications infrastructure, information may be disclosed to competent regulatory authorities, law enforcement agencies, or judicial bodies.
Clause 10No Guarantee of Acceptance
Traffic Acceptance
TrustCaller does not guarantee that all traffic will be accepted, routed, billed, or paid. Acceptance of traffic is subject to carrier availability, number range status, traffic quality assessment, and compliance with this policy and the Terms of Service.
Rate & Availability Changes
Number ranges, payout rates, and carrier routing may change at any time based on carrier decisions, regulatory changes, or fraud-related restrictions. TrustCaller will reflect changes in the dashboard but is not obligated to provide advance notice for carrier-initiated changes.
Clause 11Policy Updates
Modifications
TrustCaller reserves the right to update this Anti-Fraud Policy at any time. Changes will be posted on this page and may be communicated via email or dashboard notification for material updates.
Continued Use
Continued use of the TrustCaller platform after policy updates constitutes acceptance of the revised policy. Users who do not agree with changes may terminate their account in accordance with the Terms of Service.